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    • FAQS

    FAQs (Frequently Asked Questions)

    Question: What currency are the prices listed on the website?
    Answer: All prices are in USD.

    Question: When will my order ship?
    Answer: We strive to ship items as quickly as possible. Please allow for a 3-7 working day processing time for your order before it ships. The average shipping time is 14-21 days.

    Question: How long does shipping take?
    Answer: Shipping times are estimated and cannot be guaranteed. On average, shipping takes around 10-18 days to most countries.

    Question: How much is the shipping cost?
    Answer: We offer free shipping for orders over $65 to major countries (Zone 1). For orders under $65, a standard shipping fee of $4.95 applies.

    If your location does not fall under these zones, we will contact you with shipping rates and estimated delivery times. 

    Question: How do I track my order?
    Answer: You can check the status of your order by visiting this link: Order Tracking Link. Our customer support team is available to answer any questions you may have.

    Question: What if my item is damaged?
    Answer: If your item breaks within 30 days of receiving it from our courier service, you may be eligible for a replacement. Please email us at [company address] with the following details:
    • Order Number
    • Full Name used to place the order
    • Email address used to place the order
    We will arrange a replacement for you.

    Question: What size should I order?
    Answer: We provide a sizing chart next to each item in our store. We recommend referring to this chart and measuring yourself for accuracy. Sizes can vary slightly across different types of apparel and footwear, so double-checking is essential.

    Question: How do I return an item?
    Answer: Please review our refunds and returns policy for detailed information.

    Question: Why isn't my tracking link working?
    Answer: If the tracking link is not working, copy the tracking confirmation number from your email and enter it directly into the shipping carrier's site here for detailed shipping status information.
    If you are still unable to locate your package, kindly email us support@seabenz.com and provide us with the following information:
    • Order Number
    • Full Name used to place the order
    • Email address used to place the order
    We will investigate the matter promptly.

    Question: My package never arrived; what should I do?
    Answer: If you have not received your order after 45 days, please contact our support team at support@seabenz.com and provide your:
    • Full Name
    • Order Number
    • Email address used to place the order

    Question: Will I have to pay for international taxes and duties?
    Answer: Your order may be subject to import duties and taxes upon arrival in your country. Seabenz cannot control or be responsible for any duties or taxes applied to your package. You are responsible for any additional charges for customs clearance. Customs policies vary by country; please contact your local customs office for more information.

    Question: What if I received the wrong item?
    Answer: If you receive an incorrect item, please contact us at support@seabenz.com with the following details:
    • Order Number
    • Full Name used to place the order
    • Email address used to place the order
    We will promptly resolve the issue. 

    Question: How do I use my discount code?
    Answer: Enter your discount code in the "apply coupon code" section under "order summary" during the checkout process. The discount will be reflected in your order total.

    Question: Can I use multiple discount codes on my order?
    Answer: Only one discount code may be used per order.

    Question: Will my discount code work on sale items?
    Answer: Discount codes do not apply to sale items. Sale items will not receive an additional discount.
    If there is a verifiable defect or quality concern, please email our support team at support@seabenz.com , and we will make every effort to resolve the issue.

    These FAQs should provide you with answers to the most common questions. If you have any additional inquiries, please feel free to contact us, and our dedicated support team will be happy to assist you.