Privacy Policy

Background

Thank you for visiting our Privacy Policy. We are Seabenz, and we are dedicated to providing you with quality services. This Privacy Policy outlines our responsibilities regarding how we handle your Personal Information. It is applicable to our Seabenz Terms of Business and any other agreements formed with you. When we mention "Personal Information," we refer to information or opinions about an identifiable individual (not a company), whether or not this information or opinion is accurate or in a material form.

Disclaimer

While we value your privacy, please note that this Privacy Policy does not imply voluntary compliance with privacy laws worldwide unless we are legally obligated to do so.

Collection of Personal Information

How We Collect Personal Information

We collect Personal Information as part of our everyday business operations to align with your style to keeping you informed about exclusive home decor releases, our goal is to make your experience with us uniquely. Personal Information is collected when you:
• Contact or correspond with us via email, telephone, or our website.
• Subscribe to our newsletters or complete surveys and online forms.
• Make purchases or inquiries about our goods.
• Seek support related to our goods.
• Make customer service inquiries.

What Personal Information Is Collected?

We collect various types of Personal Information, including your name, address, telephone number, email, identification card details, IP address, device identification, social media details, and any additional information you provide. When you contact us on behalf of your employer, the information you provide may include details about your employment, position, and your employer's contact information.

How We Use Personal Information

Why We Collect Personal Information

We collect your Personal Information primarily to provide our goods to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in situations where such use or disclosure is reasonably expected. Examples of how we use your Personal Information include:
• Informing you about our goods.
• Providing you with the goods you have requested.
• Administering your account.
• Handling requests, inquiries, or complaints, and other customer care activities.
• Arranging the delivery of goods you purchase.
• Fulfilling legal, governmental, or regulatory requirements imposed on us, or in connection with legal proceedings, crime or fraud prevention, detection, or prosecution.

Direct Marketing

With your consent (e.g., if you subscribe to our email lists or express interest in receiving offers or information from us), we may send you marketing communications by email about products we believe may interest you. You can opt-out of such communications in the future by using the "unsubscribe" option provided in the communication.

SMSBump

By subscribing to SMSBump text notifications, you agree to receive automated marketing text messages from us about our products and services. Message frequency is recurring, and message and data rates may apply. You can opt-out by texting STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. You may receive an additional text message confirming your opt-out.

Cookies and Browser Analytics

What Are Cookies?

Cookies are small text files placed on your computer by websites you visit. They are processed and stored by your web browser. When you visit a website or interact with a business through social media, cookies collect certain information. This is generally anonymous information that doesn't reveal your identity. Cookies are harmless and serve essential functions, such as making websites work efficiently and improving user experiences.

Why We Use Cookies?

We use cookies to make your visit to our website more productive. They help us analyze how visitors use our website and personalize content. We also use third-party cookies, like those from Google Analytics, to store and analyze data.

How Can I Remove Cookies?

Your web browser allows you to choose whether to accept cookies. Most browsers are initially set to accept them. If you don't want your browser to use cookies, you can manage and control their use, including removing cookies by deleting them from your browser history. However, rejecting cookies may cause some parts of our website to function improperly.

Data Retention and Security

Security Mechanisms We Employ

We store your Personal Information on secure servers protected from unauthorized access, modification, and disclosure. However, some information, such as emails, may be held on staff computers and, when necessary, as hard copy files.

How Long We Keep Your Personal Information

We retain your Personal Information as long as necessary to provide our goods, for internal business operations, and to comply with legal obligations. Financial records, like those related to transactions, are retained for 7 years after the associated transactions are completed. If we no longer need your Personal Information, we will take steps to destroy or de-identify it, unless prevented by law.

Disclosure Of Your Personal Information

Who We Share Your Personal Information With

Your Personal Information may be disclosed to our employees, related companies, professional advisers, regulators, government authorities, third-party contractors, suppliers, and service providers. We will not disclose your Personal Information other than as outlined in this Policy without your consent.

Offshore Transfers

We may disclose your Personal Information to third-party contractors, service providers, and suppliers with whom we have business associations in both Malaysia and overseas. We rely on reputable organizations for cloud services that may have international data centers.

Anonymity and Use of Pseudonyms

If you reach out to us with a general inquiry, you have the option to interact with us anonymously or under a pseudonym. However, when requesting the supply of goods, it is essential to provide accurate and truthful information. You agree to furnish precise information if it is required by us.

Access to Personal Information and Corrections

We are committed to maintaining accurate, complete, and up-to-date Personal Information. You have the right to request access to the Personal Information we hold about you and to request corrections for any inaccuracies in that data. To make an access or correction request, please contact us using the provided contact details at the end of this Policy. If you have an account with us, you can access some of the Personal Information we have collected about you. By logging into your account, you can update or rectify certain information. To safeguard your Personal Information, when you contact us, we may request identification from you before releasing the requested information or making corrections.

Additional Rights for EU Residents and Citizens

For GDPR purposes, we are a 'data controller' of Personal Information. If you are a citizen or resident of the European Economic Area, the following rights apply to you: You have the right to request the portability of your Personal Information (i.e., to transfer it to you in a structured, commonly used, and machine-readable format), to request its erasure, or to restrict its processing. You also have the right to object to processing based on our legitimate interests, such as profiling for direct marketing purposes. Additionally, where we have sought your consent to process your data, you have the right to withdraw that consent. These rights may be limited in certain situations, such as when we have a legal obligation to process your Personal Information. In some cases, this means that we may retain some data even if you withdraw your consent. In instances where we need your Personal Information to comply with legal or contractual obligations, providing such data is mandatory. Failure to provide it may prevent us from managing our contractual relationship with you or meeting our obligations. In such cases, you must provide the requested Personal Information; otherwise, providing it is optional. If you have unresolved concerns, you also have the right to lodge a complaint with data protection authorities. The relevant data protection authority will be in the country:
(a) where you reside, (b) where you work, or (c) where you believe the alleged infringement has occurred.

Communications and Privacy Concerns

We highly value your privacy. If you have any complaints, concerns, or questions about how we handle your Personal Information, we kindly ask you to first contact our privacy officer, whose contact details are provided below. We will thoroughly investigate your complaint and respond to you in writing if you provide us with your contact information and request a response.
Email: support@seabenz.com
Telephone: contact number
If, after our investigation, you remain unsatisfied, we encourage you to seek assistance from the Office of the Malaysian Information Commissioner:
Email: enquiries@mycc.gov.my
Telephone: +603-2273 2277
Fax: +603-2272 2293
Postal Address: Level 15, Menara SSM @ Sentral, No7, Jalan Stesen Central 5, Kuala Lumpur Central, 50623 Kuala Lumpur, Malaysia.

Variations to this Policy

We may need to revise this policy periodically to ensure its alignment with the latest legal requirements and changes to our privacy management practices. When we make changes to the policy, we will make every effort to notify you of these changes, where required. You can always access the latest version of this policy on this page.