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    • Shipping Policy

    At Seabenz, we are dedicated to providing you with the best shopping experience.  We are actively working to deliver your products as quickly as possible and appreciate your patience and ongoing support during these times. 

    Delivery Time:

    Orders typically process within 3-5 business days. However, we are unable to guarantee specific shipping times. Shipping durations may vary due to factors such as seasonal volume, weather conditions, and customs processing for international orders. Our standard shipping generally takes about 2 to 4 weeks for most countries. For expedited delivery, we offer an express shipping option that takes 7-14 days after dispatch.

    How Can I Track My Order?

    You will receive an email with tracking information once your order is shipped from our warehouse. We also provide updates via email or SMS about your package's transit and delivery status.

    Track your order on our website using your order number and email address.

    Shipping Costs:

    For Zone 1 countries, orders over $65 qualify for free shipping. A standard shipping fee of $4.95 applies to orders under $65. 

    Shipping to Over 150 Locations:

    Seabenz proudly offers international shipping services. However, there are certain locations we cannot ship to. If you are located in one of these areas, we will contact you directly.

    Lost/Missing Packages:

    Seabenz is not liable for errors in the shipping address provided during checkout or for undelivered packages due to various reasons. Please double-check your billing and shipping addresses before finalizing your order. If an error on our part has occurred, we will take full responsibility for your original order.

    Customs:

    Customers are responsible for any custom fees incurred from shipped items. By purchasing our products, you acknowledge that one or more packages may be shipped to you and may incur custom fees upon arrival in your country.

    Tracking Your Parcels:

    Once ready for shipping, you will receive an email with tracking details to the email address used for your order. If you don't see an update, check your spam and promotions folders. In cases of stock availability, you may receive multiple tracking details for one order.

    Uncollected Parcels and Incorrect Shipping Address:

    Unclaimed parcels or parcels with incorrect shipping addresses provided will be destroyed. Seabenz will not be responsible or provide refunds in such cases. Ensure your order details are accurate, as incorrect information will affect your buyer protection.

    Tracking Says 'No Information Available At The Moment':

    It may take 3-5 business days for some shipping companies to update tracking information in their systems. If it has been over 5 business days since your order and there's still no tracking info, please contact us.

    Will My Items Be Sent in One Package?

    For logistical reasons, items from the same order may be sent in separate packages, even if combined shipping was requested.

    Need Help?

    Our support team is always ready to assist you with any delivery-related inquiries. Please feel free to contact us at support@seabenz.com